Transparency in impact reporting
Impact 2020
Reporting our impact is a pleasure. We love the work we do, and part of that work is sharing the stories of the people we meet every day. Our stories tell of real lives and the real impact we make with the help of our customers.
We use our skills as researchers to create vivid case studies, which allow our customers to connect with and understand the worlds in which the people we help live.
By using the lived experience approach, we help organisations increase buy-in amongst their workforce. But that is only one prong of the case study. Whenever we take on a new contract or project, we ring-fence the funding into specific, targeted interventions. This strategy allows us to be highly specific about the actual lives they have helped, what resources we allocated and exactly how much they cost.
We expect you to expect complete transparency in everything we do; it is our pleasure and our greatest responsibility. We love it because it inevitably becomes the building block that all change is built on – partnerships. It’s what we mean when we say:
Together, we are Ethical
Accounting for change
Impact 2020
We cannot operate without our partners. Our partners, customers and clients in need have to trust us implicitly. That’s why we publish our impact on a contract-account and company-wide basis.
Stories that matter
Impact 2020
Supporting Women Living with Homelessness
A sample of the kind of case studies we bring is shown below. Working with Orbit and our partners in the homeless communities of South London, we offered the chance of some work, and the opportunity to share their stories, to three women, each one a grandmother.
Josephine lives in her own home and is relatively comfortable, but has a wider family in the UK and Jamaica for whom her income matters. Many of her family have lost their jobs to the pandemic and in some cases are homeless.
Josephine has become her extended family’s sole breadwinner, and the odd jobs she picks up support her children and their families.
Donna was a manager at a care home looking after the young with autism and Asperger’s. Unfortunately, her health deteriorated, and in 2017, Donna found herself with pneumonia and in a coma.
As a result of her illness, she lost her job and home. In 2019 Donna’s health improved, and she is rebuilding her life from the hostel she lives in.
Mandy sleeps in her car most nights. She suffers from anxiety and depression stemming from her early life and her work as a social worker.
Mandy struggled for years, looking after abused children. Despite going to her manager and her doctor with a spiralling mental health condition, she was offered no help and told to “pull herself together”.
Josephine lives in her own home and is relatively comfortable, but has a wider family in the UK and Jamaica for whom her income matters. Many of her family have lost their jobs to the pandemic and in some cases are homeless.
Josephine has become her extended family’s sole breadwinner, and the odd jobs she picks up support her children and their families.
Donna was a manager at a care home looking after the young with autism and Asperger’s. Unfortunately, her health deteriorated, and in 2017, Donna found herself with pneumonia and in a coma.
As a result of her illness, she lost her job and home. In 2019 Donna’s health improved, and she is rebuilding her life from the hostel she lives in.
Mandy sleeps in her car most nights. She suffers from anxiety and depression stemming from her early life and her work as a social worker.
Mandy struggled for years, looking after abused children. Despite going to her manager and her doctor with a spiralling mental health condition, she was offered no help and told to “pull herself together”.
“This world and this work is about changing lives. Our job is to make sure that those we help are heard and that people listening to the stories can connect to them. It is only by understanding the world which people live in that we can genuinely make it better.
